evaluagent

evaluagent

Embedding a Coaching Culture at Evaluagent

The challenge

As a values-driven tech company focused on customer and employee experience, evaluagent recognised the need to foster a more supportive, high-performing internal culture. They wanted to:

  • Embed coaching into the fabric of the organisation, not just as a skillset for managers, but as a shared mindset across teams.
  • Develop confident internal coaches who could support peer development, improve cross-team collaboration, and drive individual growth.
  • Reinforce core company values—curiosity, generosity, and passion—through reflective, empowering conversations.

To be successful, the programme had to resonate with a diverse group of employees and feel practical, credible, and truly transformative.

The Solution

People Spark partnered with evaluagent to co-design and deliver the Thrive Together Coaching Programme—a 3-month blended learning journey for a carefully selected internal cohort. The programme featured:

  1. A five-module structure, tailored to evaluagent’s values and culture, combining in-person and virtual sessions.
  2. Practical coaching tools, frameworks, and skills that could be used immediately in day-to-day leadership and peer conversations.
  3. A strong emphasis on self-awareness, reflective practice, and connection—building trust among participants and strengthening their ability to coach across teams.

The programme was highly interactive, focused on real-world application, and designed to build lasting coaching confidence.

The Results

  • Cultural Impact: The programme helped catalyse a coaching culture at evaluagent—reinforcing openness, collaboration, and curiosity.
  • Leadership Growth: Participants reported increased self-awareness, enhanced communication, and more strategic thinking in their roles.
  • Sustained Value: The impact of the programme continues beyond the cohort, with internal coaches now supporting the wider organisation in new and meaningful ways.
  • Advocacy and Credibility: Participants are already recommending the programme to others and crediting it as a major contributor to evaluagent’s people-first culture.
I can confidently say that it has been an incredibly transformative experience, not just for me personally, but also in terms of how it has impacted my leadership effectiveness and my approach to my role.

The structure of the programme, with its five tailored modules, gave me tools and clarity to approach challenges differently. I’ve developed a more strategic perspective, enhanced my ability to engage across teams, and gained confidence to take on new challenges.

Most importantly, it’s helped reinforce the values we live by at evaluagent—curiosity, generosity, and passion. This coaching programme is a key contributor to the strong, collaborative culture we’re building here.

Thrive Together Participant, Evaluagent

Case Studies

Case Studies