As CMS Ltd continued to grow, the organisation identified the need to invest in its people managers—many of whom had progressed into leadership roles without formal management training. The goals were clear:

• Provide practical, engaging development to build management confidence and capability.
• Create consistency in leadership behaviours across the business.
• Address specific people challenges and support managers to lead more effectively through change and growth.

They needed a solution that would reflect the company’s culture, adapt to its operational reality, and deliver real-world results.

People Spark partnered with CMS to design and deliver their first bespoke Management Development Programme. The programme featured:

• Personality profiling to help managers understand themselves and others, improving communication and collaboration.
• A co-created behavioural framework, clarifying expectations for how leaders at CMS lead and support their teams.
• A series of interactive development modules, covering key areas of people management, such as giving feedback, handling difficult conversations, motivating teams, and leading through change.

Our delivery was grounded in collaboration — tailoring content to CMS’s culture, challenges, and desired outcomes — and delivered in a practical, energised format that kept participants engaged.

• Outstanding Participant Feedback: Managers found the sessions practical, enjoyable, and highly relevant to their day-to-day work.
• Cultural Alignment: The new behavioural framework reinforced consistent expectations and a shared leadership language.
• Momentum for Development: Each session sparked ongoing conversations and learning among teams, creating a visible “buzz” across the business.